Service User Survey

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Thank you for visiting the Nova Scotia Family Law website. Please take a moment to tell us what you think by completing this short survey. The survey should take no more than 5 minutes to complete.

Your feedback is important to us, and it will help us improve our content and resources over time. Thank you!

NOTE: The information you provide in this survey will be used for data collection and analysis only. If you have a safety concern, or need to speak to someone about your family law issue, please contact the court nearest you. Information collected in this survey will not be monitored for that purpose.

1. Tell us how you learned about the NS Family Law website (Please check all that apply)

1. Tell us how you learned about the NS Family Law website (Please check all that apply) Other, please specify:

2. What kind of family law information were you looking for? (Please check all that apply)

2. What kind of family law information were you looking for? (Please check all that apply) Other, please specify:

3. Please rate our service:

Please rate the following statements

	Strongly Agree	Agree	Neutral/Unsure	Disagree	Strongly Disagree
It was easy for me to find the court forms I needed.	It was easy for me to find the court forms I needed. - Strongly Agree	It was easy for me to find the court forms I needed. - Agree	It was easy for me to find the court forms I needed. - Neutral/Unsure	It was easy for me to find the court forms I needed. - Disagree	It was easy for me to find the court forms I needed. - Strongly Disagree
The information on the website was helpful in answering my questions.	The information on the website was helpful in answering my questions. - Strongly Agree	The information on the website was helpful in answering my questions. - Agree	The information on the website was helpful in answering my questions. - Neutral/Unsure	The information on the website was helpful in answering my questions. - Disagree	The information on the website was helpful in answering my questions. - Strongly Disagree
This website is a convenient way for me to get family law information.	This website is a convenient way for me to get family law information. - Strongly Agree	This website is a convenient way for me to get family law information. - Agree	This website is a convenient way for me to get family law information. - Neutral/Unsure	This website is a convenient way for me to get family law information. - Disagree	This website is a convenient way for me to get family law information. - Strongly Disagree
The way the website was organized made sense.	The way the website was organized made sense. - Strongly Agree	The way the website was organized made sense. - Agree	The way the website was organized made sense. - Neutral/Unsure	The way the website was organized made sense. - Disagree	The way the website was organized made sense. - Strongly Disagree
I found the interactive forms easy to complete.	I found the interactive forms easy to complete. - Strongly Agree	I found the interactive forms easy to complete. - Agree	I found the interactive forms easy to complete. - Neutral/Unsure	I found the interactive forms easy to complete. - Disagree	I found the interactive forms easy to complete. - Strongly Disagree
I was able to find the information I needed.	I was able to find the information I needed. - Strongly Agree	I was able to find the information I needed. - Agree	I was able to find the information I needed. - Neutral/Unsure	I was able to find the information I needed. - Disagree	I was able to find the information I needed. - Strongly Disagree
I found the website frustrating or hard to use at some point.	I found the website frustrating or hard to use at some point. - Strongly Agree	I found the website frustrating or hard to use at some point. - Agree	I found the website frustrating or hard to use at some point. - Neutral/Unsure	I found the website frustrating or hard to use at some point. - Disagree	I found the website frustrating or hard to use at some point. - Strongly Disagree
I was completely satisfied in using the website.	I was completely satisfied in using the website. - Strongly Agree	I was completely satisfied in using the website. - Agree	I was completely satisfied in using the website. - Neutral/Unsure	I was completely satisfied in using the website. - Disagree	I was completely satisfied in using the website. - Strongly Disagree
My knowledge of family justice matters has improved after spending time on this website.	My knowledge of family justice matters has improved after spending time on this website. - Strongly Agree	My knowledge of family justice matters has improved after spending time on this website. - Agree	My knowledge of family justice matters has improved after spending time on this website. - Neutral/Unsure	My knowledge of family justice matters has improved after spending time on this website. - Disagree	My knowledge of family justice matters has improved after spending time on this website. - Strongly Disagree
After using this website, I know more about other services to help me with my family law issue.	After using this website, I know more about other services to help me with my family law issue. - Strongly Agree	After using this website, I know more about other services to help me with my family law issue. - Agree	After using this website, I know more about other services to help me with my family law issue. - Neutral/Unsure	After using this website, I know more about other services to help me with my family law issue. - Disagree	After using this website, I know more about other services to help me with my family law issue. - Strongly Disagree
I am more confident that I have the needed information to deal with my case after spending time on this website.	I am more confident that I have the needed information to deal with my case after spending time on this website. - Strongly Agree	I am more confident that I have the needed information to deal with my case after spending time on this website. - Agree	I am more confident that I have the needed information to deal with my case after spending time on this website. - Neutral/Unsure	I am more confident that I have the needed information to deal with my case after spending time on this website. - Disagree	I am more confident that I have the needed information to deal with my case after spending time on this website. - Strongly Disagree
The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process.	The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process. - Strongly Agree	The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process. - Agree	The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process. - Neutral/Unsure	The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process. - Disagree	The information on the website helped me to resolve some or all of my family law issues without starting, or continuing in, the court process. - Strongly Disagree
The information on this website helped me to better understand the family justice system and its related services.	The information on this website helped me to better understand the family justice system and its related services. - Strongly Agree	The information on this website helped me to better understand the family justice system and its related services. - Agree	The information on this website helped me to better understand the family justice system and its related services. - Neutral/Unsure	The information on this website helped me to better understand the family justice system and its related services. - Disagree	The information on this website helped me to better understand the family justice system and its related services. - Strongly Disagree
The website helped me learn different ways of resolving conflict with respect to my family law issues.	The website helped me learn different ways of resolving conflict with respect to my family law issues. - Strongly Agree	The website helped me learn different ways of resolving conflict with respect to my family law issues. - Agree	The website helped me learn different ways of resolving conflict with respect to my family law issues. - Neutral/Unsure	The website helped me learn different ways of resolving conflict with respect to my family law issues. - Disagree	The website helped me learn different ways of resolving conflict with respect to my family law issues. - Strongly Disagree
The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families).	The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families). - Strongly Agree	The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families). - Agree	The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families). - Neutral/Unsure	The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families). - Disagree	The website recognizes that families may have different backgrounds and experiences (for example, the materials showed diverse families). - Strongly Disagree

Additional comments about our service

4. What, if anything, would you change or add to this website?

6. Did the information on this website help you resolve your family law issues without having to start, or continue in, the court process?

Yes

Some issues, but not all

Please explain

Tell us about yourself (Please answer only the questions that you feel comfortable answering)

15. Please estimate the amount you have paid in legal fees to this point (for legal advice, or for a lawyer to work on your case)

16. How would you rate the level of conflict between you and the other party on the case?

Low conflict – agree on all or most issues

Medium conflict – agree only on some issues

High conflict – disagree on all or most issues

Prefer not to say

17. Do you have any additional comments or suggestions you wish to share with us?

Thank you for providing us with your feedback! Your suggestions are important to us.

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