Legal information is general information about the law, or the court process. Legal information can include information on how to resolve a dispute without going to court (for example, using mediation), the different ways to start a court application, how to find a lawyer, or about what different legal terms mean. Court staff and other legal information providers can give legal information, but not advice.
Court staff are people who work in the courts. Even though some court staff members may be trained as lawyers, they do not act as lawyers when working for the court, and cannot provide legal advice. Court staff can provide you with accurate information in a timely and courteous manner. Court staff must remain impartial at all times, and cannot advocate for either party. This means that they cannot help one party in a way that may give them an advantage over the other party.
Court staff can help you with things like providing forms and instructions, telling you why your documents might not comply with the court's rules, telling you the process you go through for a hearing or trial, telling you what has happened previously in your own case, and referring you to other services that might be helpful to you.
Court staff cannot tell you which of several processes you should choose, predict what will happen to you in court, or tell you how to give your evidence in court. They also cannot tell you what words to put in your court forms, what to ask for in your application, or refer you to a specific lawyer or for-profit agency.
For more information on what court staff can and cannot do, click here.
For information about how to get legal advice, including no- or low-cost services, click here.